Terms of Service

Last updated: 2026-08-11

Operating Entity

The Shoook service at shoook.co.il is operated by Shopping and Deliveries Online Ltd, Company ID 515131274 ("the Company"). For inquiries about these terms: [email protected].

Acceptance

Using the Shoook service — including comparing prices, registering, or placing an order — constitutes unconditional acceptance of these terms in full. If you do not agree to any provision, please refrain from using the service.

Service Description

Shoook is a service for comparing fruit and vegetable prices across local Israeli shops, ordering one combined basket, and having it delivered home.

Company Status — Intermediary Only

The platform is a technological means for comparing prices across shops and placing one combined order. The Company acts solely as an intermediary and is not a party to the sale between the customer and the shop, even when it displays prices, collects payment, or coordinates delivery — these are operational services only. Responsibility for every product — its quality, condition, freshness, description, availability, and delivery — rests with the selling shop alone, and nothing in this relationship creates an employment, partnership, or agency relationship between the Company and the shop.

User Obligations

The user undertakes to provide accurate and current details, make reasonable and lawful use of the service, and refrain from harming other users, shops, or the proper operation of the system. An account is personal, and the user is responsible for every action taken through it.

Consent to Marketing Communications

By registering, providing contact details, or placing an order, the user gives the Company explicit, informed consent to send advertising materials, promotions, and offers for products and services similar to those purchased or inquired about — by email, SMS, WhatsApp message, app notification, or call — subject to Section 30A of the Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982. Every marketing message includes a simple, free way to opt out; the user may withdraw consent at any time by contacting [email protected]. Opting out applies to marketing communications only, not to operational service messages about an order, payment, or delivery.

Payment

Payment is collected through the payment method provided by the customer, via external payment processors acting for the Company (Cardcom, iCredit), subject to their terms. Payment details are processed by the payment processor and are not stored on the Company's servers.

Delivery

Delivery times, service areas, and delivery fees are set by the selected shop and shown to the customer at checkout before the order is completed. Delivery times are estimates and reasonable delays may occur; responsibility for actual delivery — including arrival time and order handling — rests with the shop alone.

Cancellation & Refunds

The right of cancellation is subject to the Israeli Consumer Protection Law (5741-1981) and the Consumer Protection (Transaction Cancellation) Regulations (5771-2010). The law excludes perishable goods and food — including fresh fruit and vegetables — from the right of cancellation, so an order that has been delivered generally cannot be cancelled or returned. An order not yet finally confirmed can be cancelled or changed via the platform until the deadline set for it; a transaction lawfully cancelled is refunded less a cancellation fee of 5% of the transaction amount or NIS 100, whichever is lower. Full policy details are published on the Refund & Cancellation Policy page.

Limitation of Liability

The service is provided as is and subject to availability. To the extent permitted by law, the Company is not liable for indirect, consequential, or special damages, loss of profit, loss of data, or reputational harm. In any event, the Company's liability is limited to the amount actually paid by the user for the relevant order. Nothing herein derogates from a right that cannot be waived under mandatory consumer law.

Indemnification

The user shall indemnify the Company, immediately upon its first demand, for any damage, expense, payment, or claim — including attorneys' fees — arising from the user's breach of these terms or the law, a representation made, content uploaded, or infringement of a third party's right.

Force Majeure

The Company is not liable for any failure or delay caused by circumstances beyond its reasonable control, including force majeure, war, a state of emergency, strikes, infrastructure or supplier failure, natural disaster, epidemic, or governmental order.

Prohibited Uses

It is prohibited to collect data from the platform by automated means, to copy or distribute data from it, to build a competing service based on it, or to impersonate or compromise its security. A breach involving automated collection, copying, or distribution entitles the Company to liquidated damages of NIS 250 per record collected or distributed, and no less than NIS 50,000, without derogating from any other remedy.

Governing Law

Before any legal proceeding, the parties shall first pursue mediation; if unsuccessful, exclusive jurisdiction is granted to the competent courts in the Tel Aviv-Jaffa district, and these terms are governed by Israeli law exclusively.